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Dealing with what customers tell you online
Earlier this week, I posted on ways businesses can monitor what’s being said about them in various social media outlets. Perhaps in a challenge to myself, I promised a follow-up dealing with what...
View ArticleCustomers are talking: commenters give PayPal a beating
Recent articles about eBay’s strategy shift, such as this one, underline that eBay will be trying to grow its payments business, PayPal, as auctions decline and the growth in ecommerce in general slows...
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